|
There could be various reasons for no position showing up on the Map. Check each of the following steps:
| 1. | Login to http://www.accutracking.com and check if there's GPS data there. If not, check the phone software installation. Take the phone to an open air space and wait for a GPS fix. If it cannot get a fix with error message "Cannot connect server", you should make sure you have the right data access plan (or Internet plan) for the phone. |
| 2. | In AccuTracking Add-in configuration dialog (MapPoint menu "Tools > AccuTracking..."), make sure you entered the AccuTracking user name and password the same as you used on http://www.accutracking.com. |
| 3. | Click the "Refresh" button in AccuTracking Add-in main dialog to test the connection manually. If you get "Connection failed..." error message, check your firewall settings if you have any, or temporarily disable the firewall and test again. |
| 4. | This version of the Add-in does not support proxy, therefore it won't connect if you are connecting the Internet through a proxy. |
|