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Top :: Troubleshooting :
Category Troubleshooting has no subcategories.  
Articles in 'Troubleshooting'
Summary User Rating
What is tracking report? How accurate is it? 3.8 / 5.0
I see pop up messages on my phone "Satellite data is outdated" or "Update at 800...", which stops the tracking. 4.0 / 5.0
I cannot see my phone location online. Only got the world map on the tracking page. 1.0 / 5.0
My tracking stopped working. Location is not updating online any more. 0.9 / 5.0
I get "No fix. Waiting..." message on the phone. 3.2 / 5.0
I see "Cannot connect" message on the phone screen. How do I check if my data plan is working? 2.7 / 5.0
What messages should I expect to see on the phone screen? 5.0 / 5.0
How do I recharge my account? My tracking suddenly stopped working. 3.3 / 5.0
I received an "Invalid Tracker ID" error message on the phone. 2.1 / 5.0
I am not getting the geofence alerts, or not getting them on time. 2.9 / 5.0
I cannot enter tracker ID on the phone. It only accepts alpha characters. 3.2 / 5.0
I see message "Position acquired" on the phone but cannot see any data online. 3.1 / 5.0
What is "Low signal mode"? My iDEN phone hangs in "Sending..." after running for 2 weeks. 5.0 / 5.0
The phone goes to ""airplane mode" when I power it on. There is no tracking. 4.2 / 5.0
Why some dots on the history map are not showing? Are they missing from the map? 5.0 / 5.0
I changed the phone number of the tracking phone. Would this affect my tracking? 5.0 / 5.0
I get an error message in MapPoint that says "Mappoint service not activated for account ...". N/A
I see message "E825: not locked" on the phone. N/A
I see error message "E715: GPS restricted" on my phone screen. 2.5 / 5.0
How do I perform "master reset" on Motorola iDEN phones? 5.0 / 5.0
Virtual compass shows no direction? N/A
I got "Data corrupt" error on the phone. N/A
When logging into the forum, it says my username or password is incorrect. N/A
I got false geofence alert emails/SMS. 5.0 / 5.0
Blackberry phones: on my history map, the cached locations jump around within a few miles. N/A
My web browser is Safari, Seamonkey, Opera, or else. The tracking map is not displayed right. N/A
Blackberry stops tracking when running in the background. 5.0 / 5.0
I changed my phone number, and the tracking stopped working. N/A
I cannot enter Tracker ID on my BlackBerry Storm 2. N/A

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