My tracking stopped working. Location is not updating online any more.

Properties ID: 000072
Filed under:

Android:

The key troubleshooting piece is the error messages displayed on the AccuTracking main screen on the phone. There is no other way to diagnose the problem so you need to have the phone in hands to know why the tracking is not working.

 Phone Message Reason Resolution
1
  • Cannot connect
  • Data cache
  • Position acquired
  • Tunnel failed

The phone data plan is not working. For a prepaid phone, this could be because the phone minutes are running out (see here for recharging minutes); For a regular non-prepaid phone, this could be because the data plan is not working. Rarely but also could be the carrier has network outage in your area. See here for troubleshooting steps. Particularly check the IP of your phone.
2
  • Cannot connect
  • Data cache
  • Position acquired
The phone is in poor network coverage area. You'll see the phone signal bar running up and down a lot and often 2 bars or less. Move the phone to a better coverage area.
3
  • No fix. Waiting...
  • The phone is either indoors or does not have a good view of the sky because it's blocked by high buildings around or other objects (e.g. metal car body).
  • The GPS permission was set to "Restricted" on the phone.
See here for resolutions.
4
Smart sending OK The AccuTracking software setting like "Smart sending" and "Sending interval" value. Turn off "Smart sending" option on the phone. Use a "Sending interval" value less than 10 minutes for testing, then change to larger values if it works. See here for more technical details.
5
Invalid tracker ID The "Tracker ID" entered on the phone mis-matches the "Tracker ID" under your online AccuTracking account. Enter the correct tracker ID: see here for instructions.
6
Airplane mode The phone is in "airplane mode". Some phones have "airplane mode" that can be activated while flying. You should NOT use airplane mode while tracking. It's designed to cut off all transmissions from the phone, including the data connection which is used by AccuTracking software to send the GPS data to the AccuTracking server. The tracking won't work under airplane mode.
7
N/A The phone battery is running out. Retrieve the phone from your vehicle and check the phone battery.
9
Sent TIMESTAMP (for example, Sent 11:34:00)
The "Tracker ID" entered on the phone mis-matches the "Tracker ID" under your online AccuTracking account.

Usually, "Sent TIMESTAMP" indicates your tracking is working perfectly normal and you should see your positions online. However if you don't see tracking online, it could be because your phone is using a wrong ID.

Enter the correct tracker ID: see here for instructions.

iPhone:

Make sure you have enter the correct IP and port in the iPhone client app.

GPS Trackers:

Try to call the tracker's SIM card phone number, most GPS trackers would respond with a text message when you call it.



Copyright © 2004 AccuTracking, Inc. All Rights Reserved. Terms of Use - Privacy Policy