[Important]: is your question similar to the following?

Q: My tracking is not working! I cannot see anything online. I only see the world map!
Q: The location is outdated. It's not where the phone is!

A: There could be various reasons. The only way to pinpoint the cause is to perform the troubleshooting process on the phone. The status message displayed on the AccuTracking main screen on the phone is the only way to tell what's happening and why the tracking is not working. To submit a ticket for this problem, you must fill out the "Message on the phone" field below. Otherwise, your ticket will not be assigned to our technical staff and you may not get a response. SORRY!